Last updated: 9 October 2026
Welcome to The Recovery Row. We respect your privacy and are committed to protecting your personal information when you visit our website, contact us, book an appointment or use our sports massage and recovery services.
This Privacy Policy explains how The Recovery Row collects, uses, stores and protects your personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to our website, https://therecoveryrow.co.uk/ , including our About Us and sports massage service pages, and to personal information collected when you communicate or interact with us.
The Recovery Row provides sports massage and recovery services in Nottingham, UK, including tailored massage treatments and associated recovery techniques.
For the purposes of applicable data protection law, The Recovery Row is responsible for determining how and why your personal information is processed.
Contact details:
Business name: The Recovery Row
Location: Nottingham, United Kingdom
Email: info@therecoveryrow.co.uk
Telephone: 07599 662972
Website: https://therecoveryrow.co.uk/
If you have any questions about this policy or how your personal information is handled, please contact us using the details above.
Depending on how you interact with our website and services, we may collect the following categories of information.
This may include:
Your name and contact details, including your email address and telephone number.
Information submitted through website enquiry forms, email, telephone or WhatsApp.
Appointment booking details, including your preferred dates, times and requested services.
Information you provide about your treatment preferences, massage requirements and recovery goals.
Feedback, reviews or other communications you choose to share with us.
To help us tailor sports massage and recovery sessions appropriately, we may ask you to provide relevant information about your physical wellbeing, including:
Areas of muscular discomfort or restricted movement.
Relevant injuries, medical conditions or previous treatments.
Relevant medical history, contraindications or treatment considerations.
Information necessary to assess the suitability of a requested treatment.
We aim to collect only information that is reasonably necessary for the relevant purpose. Health information is particularly sensitive and will be handled with appropriate safeguards.
When you visit our website, certain information may be collected automatically, depending on the website configuration and technologies in use. This may include:
IP address and general device information.
Browser type and operating system.
Pages visited and interactions with website content.
Referral sources and approximate usage timestamps.
Cookie identifiers and analytics information, where applicable.
We do not assume that every category of technical information is collected. The information actually collected depends on the tools and settings operating on the website.
We may use your personal information for the following purposes:
To respond to enquiries and requests for information.
To manage appointment bookings, changes and cancellations.
To provide sports massage and recovery services.
To understand your treatment requirements and adapt sessions appropriately.
To communicate with you about appointments and relevant service arrangements.
To manage payments, invoices and business records where applicable.
To maintain service quality and respond to feedback or complaints.
To operate, maintain and improve our website.
To protect our business, prevent misuse and maintain website security.
To comply with legal obligations and establish, exercise or defend legal claims where necessary.
We will not use your personal information for purposes that are incompatible with the reasons it was collected without an appropriate lawful basis.
Under applicable data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract: Where processing is necessary to arrange or provide services you request, including appointment administration.
Legitimate interests: Where processing is necessary for legitimate business purposes, such as responding to enquiries, maintaining website security and improving our services, provided your rights and interests do not override those interests.
Legal obligation: Where we need to process information to comply with applicable laws, accounting requirements or other legal obligations.
Consent: Where you have freely given consent for a specific purpose, such as certain optional marketing communications or non-essential cookies where required.
Where we process health information or other special-category personal data, we will also identify and rely on an applicable condition under Article 9 of the UK GDPR, together with any additional requirements of UK law where applicable.
Where explicit consent is the appropriate condition, we will obtain it clearly and separately from other permissions. We will not assume that an ordinary service enquiry constitutes explicit consent to process health data.
Some information shared during sports massage enquiries or treatment assessments may constitute special-category personal data because it relates to your health.
We take this information seriously and aim to:
Collect only relevant information needed for the intended purpose.
Restrict access to people who need the information to carry out authorised tasks.
Use appropriate technical and organisational security measures.
Avoid disclosing treatment information without a valid legal basis.
Retain health information only for as long as justified by the relevant purpose and applicable requirements.
You should only provide health information that is relevant to your enquiry or treatment.
The Recovery Row may use external services to manage bookings, communicate with customers, process payments or support website functionality.
For example, our website provides access to an external booking service through Treatwell and may offer communication through WhatsApp.
When you use these services, the relevant provider may process your personal information under its own privacy policy and terms.
We encourage you to review the privacy information of any third-party service you use. The provider’s role and responsibilities will depend on the service and the processing involved.
We do not control the privacy practices of independent third-party platforms.
Our website may use cookies or similar technologies to support website functionality, understand visitor activity and improve the user experience.
Cookies may include:
Essential cookies: Necessary for core website functionality or security.
Analytics cookies: Used to understand website traffic and visitor interactions, where enabled.
Functional cookies: Used to remember preferences, where available.
Marketing cookies: Used for advertising or tracking purposes, if such technologies are installed and enabled.
Non-essential cookies will be used only in accordance with applicable consent requirements.
You can manage cookies through our website’s cookie controls, where available, and through your browser settings. Disabling certain cookies may affect website functionality.
The specific cookies used by The Recovery Row will depend on the website’s installed plugins, analytics tools and other integrations.
We do not sell your personal information.
We may share relevant information with trusted third parties where necessary for legitimate business operations or other lawful purposes, including:
Website hosting and technical support providers.
Appointment booking providers.
Payment service providers, where applicable.
Email, messaging or communication platforms.
Website analytics or security providers, where enabled.
Professional advisers, insurers or legal representatives where necessary.
Regulators, law enforcement or other authorities where legally required.
We aim to ensure that appropriate safeguards are in place when third parties process personal information on our behalf.
We will not disclose your personal treatment information to unrelated third parties for their own marketing purposes without an appropriate legal basis.
Some third-party service providers may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place.
The safeguards used will depend on the destination country, the recipient and the relevant transfer arrangements.
We retain personal information only for as long as necessary for the purposes for which it was collected, taking account of legal obligations, business requirements and the nature and sensitivity of the information.
Retention periods may vary according to the type of information:
General enquiries: For as long as needed to respond and maintain necessary records.
Appointment records: For as long as necessary to manage bookings, follow-up communications and relevant business records.
Treatment and health information: For as long as justified by treatment-related needs, applicable legal obligations and appropriate recordkeeping requirements.
Financial records: For the period required by applicable tax and accounting rules.
Website technical information: According to the retention settings of the relevant hosting, security and analytics systems.
When information is no longer required, we will take reasonable steps to delete it or securely anonymise it, unless we have a lawful reason to retain it.
We will establish and apply appropriate retention periods rather than retaining all information indefinitely.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Depending on the information and systems involved, these measures may include access restrictions, secure account management, software updates and appropriate website security controls.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
If a personal data breach occurs, we will assess it and take any action required by applicable data protection law.
Subject to applicable law and certain exceptions, you may have the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request deletion of your personal information where the legal conditions are met.
Restriction: Ask us to restrict certain processing activities.
Data portability: Request certain information in a portable format where this right applies.
Object: Object to processing based on legitimate interests or to direct marketing.
Withdraw consent: Withdraw consent where processing relies on your consent. This does not affect the lawfulness of processing carried out before withdrawal.
These rights are not absolute in every situation. For example, we may need to retain certain information to comply with legal obligations or establish, exercise or defend legal claims.
To exercise your rights, contact us at info@therecoveryrow.co.uk. We may need to verify your identity before responding.
We may occasionally contact you about our services where permitted by law.
We will obtain consent where required for electronic direct marketing and will provide a way to opt out of marketing communications.
You can request that we stop sending marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the message, where available.
Opting out of marketing will not prevent us from sending essential communications relating to an existing booking or service where necessary.
Our website may contain links to external websites, booking platforms, review services or social media platforms.
These external websites operate independently and may have their own privacy policies, cookies and data collection practices.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy notices before submitting personal information.
Our website and services are not intended to encourage children to submit personal information without appropriate consideration.
Where a booking or enquiry involves a person under 18, additional care may be needed to ensure that information is collected and processed appropriately, including any necessary involvement of a parent or guardian.
We will handle any personal information relating to children in accordance with applicable legal requirements.
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers or legal obligations.
Any revised version will be published on this page with an updated revision date.
We encourage you to review this page periodically to understand how your information is handled.
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how your personal information is processed, please contact:
The Recovery Row
Email: info@therecoveryrow.co.uk
Telephone: 07599 662972
Location: Nottingham, United Kingdom
Website: https://therecoveryrow.co.uk/
Please describe your request clearly so we can respond appropriately.
If you are concerned about how we handle your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK’s Information Commissioner’s Office (ICO), which oversees data protection matters.
Website: https://ico.org.uk/make-a-complaint/
