Terms & Conditions

Last updated: 9 October 2026

1. Introduction

Welcome to The Recovery Row. These Terms and Conditions govern your use of our website, https://therecoveryrow.co.uk/contact-us, and the sports massage, recovery and related services we provide.

By accessing our website, contacting us, or booking or receiving a treatment, you agree to the terms that apply to your use of our website or services.

Please read these terms carefully before booking an appointment. If you do not agree with these terms, please do not use our website or services.

2. About The Recovery Row

The Recovery Row provides sports massage and recovery services in Nottingham and the surrounding Nottinghamshire area.

Our services may include:

• Sports massage therapy.
• Targeted muscle tension and soft-tissue treatments.
• Movement assessments and treatment planning.
• Recovery guidance and personalised strengthening recommendations.
• Red light or infrared therapy where included in the advertised treatment.

The specific services available, treatment durations and prices are those advertised on our website or confirmed during the booking process.

For enquiries, please contact us using the details provided on our website.

3. Eligibility and Client Responsibilities

By booking or receiving a service, you agree to:

• Provide accurate and complete information relevant to your appointment.
• Tell us about any relevant injuries, medical conditions, allergies, symptoms or other health concerns before treatment.
• Inform us of any changes to your health that may affect the suitability of treatment.
• Follow reasonable instructions relating to your safety and the delivery of your treatment.
• Treat our staff and premises with respect.
• Pay the agreed price for the service you receive.

You are responsible for providing information that is reasonably necessary for us to assess whether a treatment is appropriate for you.

We reserve the right to decline, postpone or adapt a treatment where we reasonably consider it unsuitable or unsafe.

4. Appointments and Bookings

Appointments can be requested or booked through the booking methods made available by The Recovery Row, including our website and any linked third-party booking platform.

A booking is confirmed when confirmation is provided through the relevant booking system or directly by us.

When making a booking, please check the following details carefully:

• The treatment selected.
• The appointment date and time.
• The duration of the session.
• The price payable.
• Any instructions or conditions provided during booking.

Appointment availability is subject to change until a booking is confirmed.

If you need to amend an appointment, please contact us as soon as possible. Changes are subject to availability.

5. Treatment Prices and Payments

Our website may advertise different treatments at different prices.

At the time of drafting, the sports massage service page lists the following treatments:

• Sports Massage Therapy: £40 for 30 minutes.
• Personalised Treatment Plan: £70 for 45 minutes.

Prices may change from time to time. The price applicable to your booking will be the price displayed or expressly agreed when your appointment is confirmed, subject to applicable law.

Payment arrangements, including when payment is due and the payment methods accepted, will be communicated during the booking process or before treatment.

If a service has additional charges, these will be explained before you commit to the purchase.

Where a payment has been taken for a service that we subsequently cannot provide, we will arrange an appropriate refund or alternative in accordance with applicable law and the circumstances.

6. Cancellations, Rescheduling and Missed Appointments

We understand that plans can change. If you cannot attend an appointment, please contact us as soon as possible.

• Cancellations: Please provide as much notice as possible.
• Rescheduling: Appointment changes are subject to availability.
• Late arrivals: Arriving late may reduce the time available for your treatment if another appointment is scheduled immediately afterwards.
• Missed appointments: Failure to attend without notice may be treated as a missed appointment.

Any cancellation charges, minimum notice periods, deposits or missed-appointment fees must be clearly communicated before you book and must comply with applicable consumer law.

If The Recovery Row needs to cancel or reschedule an appointment, we will notify you as soon as reasonably practicable and offer an appropriate alternative or refund where applicable.

Important: Insert your actual cancellation policy here before publication. For example, specify whether clients must provide 24 or 48 hours’ notice and whether any fee applies. Do not publish a fee that you do not actually intend to enforce.

7. Health Information and Suitability for Treatment

Sports massage is a physical treatment, and its suitability depends on your individual circumstances.

Before treatment, you should tell us about relevant medical conditions, injuries, recent operations, pregnancy where relevant to treatment suitability, medication-related concerns or any other factors that could affect your safety.

We may ask questions or carry out an appropriate assessment to determine whether a treatment should proceed, be modified or be postponed.

We may decline or stop treatment where we reasonably believe that proceeding could be inappropriate or unsafe. Where necessary, we may recommend that you seek advice from an appropriate healthcare professional before proceeding.

You should not withhold relevant health information that could affect the safety of your treatment.

8. Nature and Limitations of Our Services

Our sports massage and recovery services are intended to support muscular comfort, mobility, relaxation and physical recovery.

Unless expressly stated otherwise and legally authorised, our services do not constitute medical diagnosis, emergency care or a substitute for appropriate medical assessment or treatment.

Although some clients may experience improvements following treatment, we do not guarantee specific results, a particular recovery time or the elimination of pain or injury.

Individual outcomes vary depending on factors such as general health, the nature of the concern, lifestyle, activity levels and adherence to relevant recommendations.

If you experience severe, unexplained or worsening symptoms, you should seek appropriate medical advice rather than relying solely on massage treatment.

9. Red Light and Infrared Therapy

Some of our treatments may include red light or infrared therapy as part of the advertised service.

Where these technologies are offered, their use will depend on the treatment selected, suitability and the equipment available.

Please inform us of any relevant medical conditions, sensitivities or concerns before treatment so that we can consider whether the service is appropriate.

We do not guarantee that red light or infrared therapy will produce a particular medical, therapeutic or performance outcome.

We may modify or omit this element of a treatment if we reasonably consider it unsuitable or if the equipment is unavailable. Where this materially affects the booked service, we will discuss an appropriate solution with you.

10. Client Comfort, Consent and Professional Conduct

Your comfort, privacy and safety are important to us.

Before and during a session:

• You may ask questions about the proposed treatment.
• You may request adjustments to the pressure or technique used.
• You may ask us to avoid a particular area of the body.
• You may withdraw your consent or ask for the treatment to stop at any time.

We will aim to explain relevant aspects of the treatment and obtain appropriate consent before proceeding.

We reserve the right to stop an appointment if a client behaves abusively, threatens anyone, engages in inappropriate conduct or otherwise creates an unsafe environment.

Where an appointment is ended in these circumstances, any payment or refund will be handled in accordance with applicable law and the circumstances.

11. Personalised Advice and Recommendations

We may provide general guidance about movement, recovery, stretching, strengthening or physical activity as part of a treatment.

Such guidance is based on the information available to us at the time and is intended to support your understanding of your recovery options.

You are responsible for considering whether recommendations are appropriate for your circumstances and for seeking qualified medical advice when needed.

You should not disregard professional medical advice or delay seeking medical attention because of information received during a massage session.

12. Website Use and Intellectual Property

All website content, including text, branding, graphics, photographs, logos, layout and other materials, is owned by The Recovery Row or used with appropriate permission, unless otherwise indicated.

You may access and use the website for personal, non-commercial purposes.

You must not, without appropriate authorisation:

• Copy or reproduce substantial website content for commercial use.
• Republish our materials as your own.
• Use our branding in a way that implies an unauthorised association.
• Attempt to disrupt, damage or gain unauthorised access to the website.
• Use the website for unlawful, fraudulent or harmful purposes.

All rights not expressly granted are reserved.

13. Website Accuracy and Availability

We aim to keep our website accurate, up to date and accessible. However, content may occasionally contain errors, omissions or outdated information.

Descriptions of services and general information are provided for guidance and do not replace the details confirmed for an individual booking.

We may update, suspend or remove website content or functionality where reasonably necessary.

Nothing in these terms excludes any rights you have under applicable consumer protection law in relation to information provided before you enter into a contract.

14. Third-Party Websites and Booking Services

Our website may link to third-party services, including appointment booking platforms, payment providers and social media websites.

These services are operated independently and may have their own terms, conditions and privacy policies.

Your use of those services may be subject to their respective terms. We are not responsible for independent third-party websites or services to the extent permitted by law.

This does not affect any rights you may have against us or a third party under applicable law.

15. Privacy and Personal Information

We collect and process personal information in accordance with our Privacy Policy.

Information you provide when making an enquiry, booking an appointment or discussing treatment may be used to manage your booking, deliver services, assess treatment suitability and meet applicable legal obligations.

Please read our Privacy Policy  for further information about how personal information is handled.

16. Liability

We will exercise reasonable care and skill when providing our services, in accordance with applicable law.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the preceding paragraph and applicable law, we are not responsible for losses arising from circumstances outside our reasonable control or from inaccurate or incomplete information supplied by a client where that information materially affects the service.

Nothing in these terms removes your statutory rights as a consumer.

17. Events Outside Our Control

We will not be responsible for a delay or failure to perform an obligation where this results from circumstances beyond our reasonable control, such as severe weather, an emergency, significant disruption to essential services or unexpected premises issues.

Where such circumstances affect your appointment, we will communicate with you and seek a reasonable solution, including rescheduling or a refund where appropriate.

This clause does not remove any rights you may have under consumer law.

18. Complaints and Feedback

We welcome feedback and aim to resolve concerns fairly and promptly.

If you are dissatisfied with a service, please contact The Recovery Row and explain the issue, including the relevant appointment date and treatment where possible.

We will review your concern and respond within a reasonable timeframe.

Nothing in this section limits your legal rights or your ability to contact an appropriate consumer protection body where applicable.

19. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our services, business practices, website functionality or legal obligations.

The latest version will be published on this page with an updated revision date.

Changes will not retrospectively remove rights you have already acquired under a confirmed booking or applicable law.

Where a change materially affects an existing arrangement, we will take reasonable steps to communicate the change where required.

20. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection rules that apply to you.

Any dispute will be handled by the courts with appropriate jurisdiction, taking account of applicable consumer rights and legal requirements.

21. Contact Information

If you have questions about these Terms and Conditions, wish to amend an appointment or need to raise a concern, please contact:

The Recovery Row

• Website: https://therecoveryrow.co.uk/
• Location: Nottingham, United Kingdom

Please use the current contact details displayed on our website.